FAQ

89bd FAQ — All Questions on Betting, Slots and
Payments

From deposits to live betting, slot games to device issues — find detailed answers to the most common questions that come up when playing at 89bd.

89bd receives all kinds of questions from users every day — what happens to a bet if a match is cancelled, the correct way to deposit with bKash, or how a slot game's RTP actually works. This page is a detailed collection of those questions, organised into five topic-based sections: cricket and international betting, support, slots and jackpots, making deposits, and device and technical issues. Each answer is written according to 89bd's specific information and rules.

Cricket Betting

BPL and International Matches

If a BPL or any international match is abandoned due to rain or declared a "No Result", 89bd generally voids all bets in that market and refunds your staked amount. However, specific markets — such as innings totals or first-over runs — may have their own settlement rules if a defined portion of the match has been completed. Read 89bd's terms and conditions for accurate information.

Yes, live in-play betting is available at 89bd. Odds change continuously while the match is in progress, so decisions need to be made quickly. In T20 or BPL matches, new markets open after each over. Markets may be temporarily suspended during key moments — such as when a wicket falls — which is normal. A stable internet connection makes the live betting experience much smoother.

89bd supports multi bets or accumulator bets, where combining selections from several matches multiplies the total odds significantly. For example: if three different matches have decimal odds of 1.40, 1.70 and 1.90, the combined odds are 1.40 × 1.70 × 1.90 = 4.52 (approximately), meaning a ৳100 bet returns ৳452 — but all three selections must win; if even one loses, the entire ৳100 is lost. Read the cricket betting guide for more details on cricket betting.

Decimal odds are straightforward: multiply the odds by your stake to get your total return. For example, if Team A's odds are 2.10 and Team B's odds are 1.75 — placing ৳1,000 on Team B returns ৳1,750 if Team B wins (a profit of ৳750); if Team A wins, you lose ৳1,000. Odds above 2.00 mean higher profit; odds below 2.00 mean you are betting on the favourite — lower profit but a higher chance of winning.

Yes, you can bet on BPL, IPL, T20 World Cup and other international cricket tournaments organised by the ICC at 89bd. Various markets are available during Bangladesh Tigers matches — match winner, total runs, first wicket fall and more. Markets open and close according to the match schedule.
Customer Service

Support Questions

Before contacting support, keep the following information handy: your 89bd account username or registered mobile number, the date and time the issue occurred, a transaction reference number or screenshot if the issue is payment-related, and a brief description of the problem. This helps the support team identify and resolve the issue faster.

89bd has two support channels: live chat and email. Live chat is available directly on the site and is the fastest way to get immediate help. Email may take a little longer. Both channels offer assistance in Bengali and English.

Yes, the 89bd support team is active 24/7, seven days a week. Support is not closed on Fridays, Saturdays or public holidays. If you run into a problem during live betting at 2 AM, you can get help right away via live chat.

The 89bd support team provides assistance in both Bengali and English. Bengali communication is fully supported, keeping Bangladeshi players in mind. It is easiest to explain a problem and get a solution in your own language, so do not hesitate to write in Bengali.
Gaming Guide

Slots and Jackpots

Many slot games have a demo or free-play mode where you can understand the game's mechanics, bonus features and paylines without using real money. It is a good habit to try popular games like Gates of Olympus or Mahjong Ways 2 in demo mode before playing at 89bd. However, any winnings in demo mode cannot be withdrawn.

In slot games, free spins are usually unlocked within the game itself through scatter symbols or bonus triggers — these are built-in game features. For promotional free spins, specific wagering requirements must be met before withdrawing any winnings. Check the 89bd slots section for the exact terms.

RTP stands for Return to Player — the theoretical percentage of total bets that a slot game pays back as winnings over the long run. For example, Fortune Mouse has a maximum RTP of 96.96%, meaning that over the long term, roughly ৳9,696 may be returned on every ৳10,000 wagered on average. However, this is not guaranteed in any single session — RTP is an average calculated over millions of spins. A higher RTP is generally better for the player. Jackpot games may have a slightly lower RTP because money accumulates in the progressive pool.

If you want to play for longer on a low budget, choose low-volatility slots — they pay out smaller amounts more frequently. Simple slots like Fortune Gems or Fiery Sevens have a low minimum bet per spin. Bet limits vary by game at 89bd, so check the paytable before starting. Remember, the minimum deposit is ৳500.

Volatility refers to how often and how large a slot game pays out. High-volatility games (such as Gates of Olympus or San Quentin xWays) win less frequently but pay larger amounts when they do, so a bigger bankroll is needed. Low-volatility games pay smaller amounts more often, which is more sustainable for a limited budget. Choosing volatility based on your budget and playing style is the sensible approach.
Payment Guide

How to Deposit Money

For details on the terms and conditions for using 89bd's payment methods, refer to the site's Terms and Conditions. For the latest and accurate information on any specific deposit fees or charges, contact 89bd's live chat support — they will be able to provide you with the correct details.

Deposits are usually credited to your 89bd account within a few minutes. If the money has not arrived after 15–20 minutes, first confirm that the transaction was successful from your mobile wallet (bKash, Nagad, Rocket or Upay). Take a screenshot of the transaction and the reference number and contact 89bd live chat — support will verify and resolve it quickly.

To deposit with Nagad, first log in to your 89bd account, then go to the Cashier or Deposit section. Select Nagad, enter the amount (minimum ৳500), and complete the payment through your Nagad app or by dialling *167# as shown in the instructions. Save the reference number after the payment.

When depositing with bKash, make sure you are using the exact number or payment reference shown on the 89bd deposit page. It is especially important to enter the correct information in the payment note or reference field; otherwise, verifying the transaction may be delayed. The minimum deposit amount is ৳500.

89bd currently supports four mobile financial services for both deposits and withdrawals: bKash, Nagad, Rocket (Dutch-Bangla Bank's mobile wallet) and Upay. The minimum deposit is ৳500 and the minimum withdrawal is ৳800. Withdrawals are generally processed within 10–45 minutes.
Technical Support

Device & Technical Issues

Yes, 89bd works fully in a mobile browser. The site runs well directly in modern browsers like Chrome, Firefox or Safari — no separate app installation is needed. Slot games, live casino, sports betting — everything runs smoothly in the browser. Keep a fast internet connection for the best experience.

Yes, 89bd has apps available for both Android (APK) and iOS. The apps are available through official channels. For more details about the app, visit the 89bd App page, where you will find information on app features and usage instructions.

The 89bd website runs on any modern smartphone, tablet or desktop — Android, iOS, Windows or macOS. Performance may be slightly lower on older devices, but generally works well on any device bought within the last 4–5 years. Keeping your browser updated gives the best results.

When the connection drops, the game session usually remains active on the server. Reconnecting and logging back in lets you continue from where you left off. If the connection is lost during a slot spin, the result is determined by the server and will be visible once you reconnect. If you have any issues, contact 89bd support.

On Android, open the site in Chrome, tap the menu (three dots) and select "Add to Home screen". On iPhone, open the site in Safari, tap the share button and select "Add to Home Screen". The 89bd icon will then appear on your home screen and open with one tap like an app — this is called a PWA or Progressive Web App.
Need More Help?

Talk directly to the Support Team

If you did not find the answer to your question in this FAQ, 89bd's support team is ready to help you directly.

Live Chat

Get immediate help using the live chat widget from any page on the site. Support agents assist in both Bengali and English and are available 24 hours a day, 7 days a week.

Email Support

Contact us by email for complex or detailed questions. Attaching screenshots or transaction details helps resolve issues faster. Email address: [email protected]