89bd Privacy Policy
Learn clearly how your personal information is collected, used, and protected.
This privacy policy applies to all users of the 89bd platform. By using our website, you are considered to have accepted the terms of this policy. This policy should be read together with our Terms and Conditions.
1 Introduction and Scope
89bd is an online gaming and betting platform for users in Bangladesh. We understand how important your personal information is to you, and that is why we place data protection at the centre of our operations.
This privacy policy describes what types of information 89bd collects, how that information is used, who it may be shared with, and what steps we take to protect your data. This policy applies to our website, mobile application, and all services offered by 89bd.
No person under the age of 21 is permitted to open an account or use the services on this platform. If we become aware that information belonging to a minor has been collected, it will be deleted immediately.
2 Data Collection
89bd collects information from you in various situations. Below is a detailed breakdown of what types of information are collected and when:
2.1 Registration and Account Information
When you create a new account on 89bd, we collect the following information:
- Full name and date of birth (for age verification)
- Username and password
- Email address
- Mobile number
- National ID card or passport details (when identity verification is required)
2.2 Financial Transaction Information
During deposits and withdrawals, we record transaction-related information. For transactions made via bKash, Nagad, Rocket, and Upay, the relevant mobile number and amount are securely recorded. Full PINs or passwords are never stored.
2.3 Automatically Collected Information
When you use our platform, the following information may be collected automatically:
- IP address and device identifier
- Browser type and language settings
- Page visits and session duration
- Referral URL (where you came from)
- Game play history and activity logs
| Data Type | Reason for Collection | Mandatory |
|---|---|---|
| Name and date of birth | Identity verification, age confirmation | Yes |
| Mobile number | OTP verification, transaction confirmation | Yes |
| Communication, account recovery | Yes | |
| National ID card | KYC for high-value fund transactions | When required |
| Device and IP information | Security, fraud prevention | Automatic |
3 Purpose of Data Use
89bd uses collected information for specific and transparent purposes. The main areas of use are listed below:
3.1 Service Delivery and Operations
- Account creation, verification, and management
- Processing deposits and withdrawals
- Providing bonuses and promotional offers
- VIP benefits and cashback calculations
- Providing customer service support
3.2 Security and Protection
- Detecting unauthorised access and fraud
- Preventing multiple accounts
- Monitoring unusual transaction activity
- Ensuring overall platform security
3.3 Improvement and Personalisation
- Suggesting games and offers based on your preferences
- Improving platform performance and user experience
- Sending relevant promotions and notifications
4 Data Storage and Protection
89bd uses industry-standard technology to secure your personal information. All data stored on our servers is protected through encryption and can only be accessed by authorised staff for specific purposes.
SSL Encryption: Our platform uses SSL technology, which keeps all communication between your browser and our servers secure.
Password Encryption: Your password is never stored in plain form — only an encrypted hash is kept.
Data Backup: Your account information is kept safe through regular backups.
How long data is retained depends on the type of information and the purpose for which it was collected. Even after an account is closed, financial transaction records may be retained for a set period in accordance with applicable law.
5 Sharing Data with Third Parties
89bd does not sell your personal information or provide it to any third party for commercial purposes. However, information may be shared in certain specific situations:
5.1 Payment Processors
To complete transactions via bKash, Nagad, Rocket, and Upay, the necessary information is shared with the relevant mobile financial services. This information is used solely for processing transactions.
5.2 Game Providers
The minimum information necessary for game operations is shared with our game partners, including Evolution, Pragmatic Play Live, PG Soft, and JILI. This information generally does not include any personal identity details.
5.3 Legal Obligations
Information may be provided in response to applicable laws in Bangladesh or valid requests from government authorities. In such cases, only the information legally required will be provided.
6 Cookies and Tracking
89bd uses cookies and similar technologies on the website. Cookies are small text files stored in your browser that improve your browsing experience.
6.1 Types of Cookies
- Essential cookies: Required to maintain login sessions and for security; disabling these will prevent the platform from working properly.
- Performance cookies: Help improve the service by analysing how you use the site.
- Preference cookies: Remember your language settings and other preferences.
You can manage cookies through your browser settings, but disabling certain essential cookies may affect the functionality of the site.
7 Account and Data Management
While you have an account on 89bd, you can view and update your information. Most details can be changed directly from the profile section of your account.
If you wish to close your account or learn more about the information we have collected, please contact our customer service team. Even after account closure, financial records and security-related logs may be retained for a set period as required by law.
8 Privacy of Minors
89bd strictly does not allow anyone under the age of 21 (21+) to open an account or use the services. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified at the time of registration. If it is ever found that a minor has created an account, that account and all associated information will be deleted immediately. You can find more details on this in our Responsible Gaming Guidelines.
9 Your Rights
As an 89bd user, you have the following rights regarding your personal information:
| Right | Description |
|---|---|
| Right to Know | You can request to know what information we hold about you and how it is being used. |
| Right to Correction | You can request that incorrect or outdated information be updated. |
| Right to Deletion | In certain situations, you can request that your information be deleted. |
| Right to Object to Processing | You have the option to object to your information being used for certain purposes. |
| Marketing Opt-Out | You can opt out of promotional communications. |
To exercise these rights, contact our customer service team via live chat or email. We provide support in Bengali and English 24/7. Some requests may require identity verification.
10 Policy Changes
89bd reserves the right to change or update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address or mobile number.
The date on which the updated policy takes effect will be shown at the top of the page as the "Last Updated" date. Continuing to use the platform after any changes means you are considered to have agreed to the new policy. We therefore recommend visiting this page regularly.
If you have any questions or comments about this Privacy Policy, you can reach us through our FAQ page or directly through our customer service team.
11 Contact
If you have any questions about this Privacy Policy or your personal information, please do not hesitate to contact us. Our data protection team is ready to answer your questions properly.
Contact Us
Our customer service team is available seven days a week, twenty-four hours a day for any privacy-related requests or questions — in Bengali and English.
[email protected]