89bd Responsible Gaming Guide
Casino and betting should be part of your entertainment — not a burden in your life. 89bd always wants you to play with awareness and in control.
Keep gaming in the place of entertainment
89bd believes that online betting and casino games are enjoyable only when kept under control. We want every one of our users to make informed decisions — when to play, how much time to spend, and how much money to spend.
Our Terms and Conditions detail how we follow responsible gaming policies. No game should go beyond an acceptable level of harm — financially, mentally, or in terms of family life.
Betting is never a way to repay debt, a substitute for financial planning, or a way to cope with stress. If you feel that gaming is disrupting the normal rhythm of your life, seeking help is the wisest thing to do.
Under our Privacy Policy, your personal information and playing patterns are fully protected and used only for your safety.
Core principles of responsible gaming
- Set a budget before playing and stick to it
- Set a time limit — avoid playing for hours on end
- Do not keep placing bets in an attempt to recover lost money
- Avoid playing while under the influence of alcohol or medication
- Prioritise spending time with family and friends
- Take breaks when needed — a break clears your head
Self-control Tools
89bd provides several features to give you full control over your own gaming. You can use these tools at any time to set your own limits.
Deposit limit
Set your own maximum on how much you deposit per day, week, or month. Once the limit is reached, no further deposits can be made.
Session time limit
Decide in advance how long you will play in one session. When the set time is up, your account will automatically warn you or log you out.
Temporary break
Temporarily close your account for a set period — 24 hours, 1 week, or 1 month. Logging in will not be possible during this time.
Self-exclusion
If you need a long-term break, request a permanent or extended self-exclusion. Contact our support team via live chat and they will complete the process.
Loss limit
Set your own limit on how much you can lose before no further bets can be placed — and this limit cannot be changed for 24 hours.
Contact the support team
For any issue, speak to our Bengali-speaking support team via 24/7 live chat or email. Your situation will be kept confidential while we help you.
Simple steps to take a break
If you feel you need a break for a few days or a longer period, fill in the form below. Our support team will process your request as quickly as possible.
- Enter your details and preferred duration in the form
- Our team will process the request within 24 hours
- The account will not be reactivated before the set period ends
Self-exclusion request form
This form is to prepare before contacting live chat — our team will assist you in the chat.
Recognise the warning signs
Sometimes we do not realise ourselves that gaming is affecting us. If you notice the following in yourself, you should take a break or seek help.
You keep betting to recover lost money and cannot stop
You are borrowing money or selling assets to fund your betting
You are hiding your gaming habit from family and friends or lying about it
You are spending hours gaming while neglecting work, studies, or family responsibilities
You feel restless, angry, or depressed when you cannot play
You are spending money on gaming instead of daily expenses such as rent, food, or bills
Even after a big win, you cannot stop and end up losing everything by playing again
You are staying up at night to play, your sleep and health are suffering, but you cannot stop
Do not hesitate to ask for help
Acknowledging a problem is a sign of strength, not weakness. You can find more detailed questions and answers about responsible gaming on our FAQ page. You can get support through any of the channels below.
89bd live chat
Our 24/7 live chat support team speaks Bengali. Log in to your account at any time and start a chat — with complete confidentiality.
Email support
Write to 89bd's support email. We respond in both Bengali and English. Describing your issue in detail will help us resolve it faster.
Family and close ones
Let a family member or trusted friend know how you are doing. They can help you understand the situation objectively and make decisions.
Professional counsellor
Consult a mental health specialist or behavioural counsellor. Gambling addiction is a treatable condition and professional support can help you overcome it.
Practical advice for responsible gaming
Before joining online betting or casino games, it helps to have a clear plan. Decide in advance how much money you will spend and how long you will play — and stick to both limits no matter what.
Remember, the outcome of every bet is completely random. No method or strategy guarantees a win. Thoughts like "this time it will happen" or "after losing so much, I must win now" open the door to greater losses.
89bd's slots and live casino games are for entertainment — they should not be seen as a reliable source of extra income. Winning is good when it happens, and not winning is a normal part of the game.
If you find it hard to stop once you have started playing, set an alarm beforehand. When the alarm goes off at the set time, log out immediately — wait for the next session.
A special request to parents: keep child protection features active on your devices. Keep your account password and login details out of reach of other family members, especially those under 21.
Ask yourself before playing
- What is my budget for today — will spending more than this cause me difficulty?
- How long will I play — do I have other things to do after?
- Am I in a good mental state right now, or am I under stress?
- If I lose, will I be able to take it in my stride?
Keep in mind
If you are under 21, taking part in any betting or gaming activity on 89bd is completely prohibited. Violating this rule may result in the account being closed and funds being forfeited.